Defining the communication strategy for your BPM project
Without a thought through communications approach, it is unlikely that your BPM project will succeed. Success in most projects comes from effective sponsorship, the absence or management of blockers, a consistent delivery and strong project management.
BPM projects are used by senior people to drive the organisation forward and this involves creating an environment where difficult issues can be surfaced, debated maturely and effective actions agreed. Unless all stakeholders are regularly updated on the project, have their concerns addressed and can identify with the expected benefits, then their support cannot be taken for granted.
This guideline, and associated template, will help you to identify and record the various stakeholders in your project, tailor communication to their needs and establish the roles of your sponsor and project team.