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Find out more about outsourcing business processes to improve your company's performance. Our selection of books, articles, links and guides can help you identify strategies, techniques and best practice to apply to your business.

What's on this page?

  • eBooks
  • Online articles
  • Useful links
  • Articles and books from the Library

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Featured book

Outsourcing: a practical guide
(Globe Law & Business, 2015)

Covers the lifecycle of an outsourcing contract from beginning to end and looks at the legal and contractual issues that can arise in connection with such a project. The book also provides guidance on current market practice, options and trends.

To borrow this book please contact the Library.

Featured article

Outsourcing in HR
People Management, Dec 2016 / Jan 2017

A discussion of the trend in outsourcing human resource (HR) management services by companies in Great Britain. Topics include the uptake in outsourcing, the drop in the value of new outsourcing contracts, and the factors that drive HR outsourcing decisions.


The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users. If you are unable to access an eBook, please see our Help and support advice or contact library@icaew.com.

Art of successful information systems outsourcing, The

Provides advice for dealing with information systems outsourcing on a practical level.

CFO insights: achieving high performance through finance business process outsourcing

This title gives practical advice and strategies for Business Process Outsourcing (BPO) and answers questions that CFOs may have.

CFO insights: enabling high performance through leading practices for finance ERP

Examines the end-to-end business processes that enable leading practices in finance.

Showing 3 of 5 items

Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The Library provides access to leading business, finance and management journals. These journals are available to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use.

You dont need more salespeople, you need more productivity

The author discusses the six ways to minimize the nonselling time of the business. Ways include automating prospect research by tapping social media sites and by using business intelligence, delegating or outsourcing lead generation and cultivation, and standardizing proposals and contracts. Also mentioned are the standardization of sales tools, the delegation of cross-sell/upsell, and assignment of customer service and administration.

Internal audit: in-house versus outsourcing

The article looks at the impact of outsourcing of the internal audit function on the effectiveness of the process or the level of independence and objectivity of the audit. Topics covered include importance of effective internal audit as demonstrated by the failure of Carillion, advantages of outsourcing internal audit such as credibility and cost-effectiveness, potential disadvantages like lack of permanent on-site resource and the pros and cons of in-house internal audit. * For the full article please contact the Library *

Be prepared

The article discusses factors for human resource (HR) professionals to consider when preparing for a recession. Topics covered include adjusting organizational policies based on economic conditions, determining how to allocate limited bonus money, and using strengths, weaknesses, opportunities and threats (SWOT) analysis. Also mentioned are the importance of documenting performance issues, optimizing outsourcing programs, and avoiding recurring layoffs.

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Useful links

Guidance and surveys

Six keys to a successful BPO transition
A 2010 paper from Genpact which discusses the six key stages of outsourcing business processes, based on the experience of eBay’s BPO programme.

Top ten things to consider when selecting an outsourcing destination
Discussion paper published by Genpact in 2009.

2018 global outsourcing survey
The latest of Deloitte's annual surveys of trends in global outsourcing.

Global Pulse Survey
KPMG quarterly survey providing insights into trends in the shared services, outsourcing, third-party business and IT service markets, based on data from KPMG's own field advisors and leading global service providers.


Global Sourcing Association (GSA)
A not-for-profit organisation providing access to research, publications and information on business strategy and best practice relating to outsourcing and shared services.

Outsourcing Center
US-based portal focused on best practices in outsourcing, offshoring and shared services. The website provides research and case studies covering recent trends and business practices.

Outsourcing Institute
The OI is an international professional association which collects articles and news on outsourcing. Access to the database is free but requires registration.

Sourcing Interests Group (SIG)
A professional network for sharing thought leadership, innovation and best practices in outsourcing.

To find out how you can borrow books from the Library please see our guide to book loans.

You can obtain copies of articles or extracts of books and reports by post, fax or email through our document supply service.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by web chat or by email at library@icaew.com.

ICAEW accepts no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them. Please see the full copyright and disclaimer notice.