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Performance management

Use our selection of books, articles, links and guides to find more information on all aspects of managing business performance, including the balanced scorecard, benchmarking and total quality management.

What's on this page?

  • Topics
  • eBooks
  • Online articles
  • Useful links
  • Articles and books from the Library

Contact the Library

Expert help for your enquiries and research.

E  library@icaew.com

T  +44 (0)20 7920 8620

Featured article

The fairness factor
Discusses the role of fairness in the performance management, including employee perceptions, business priorities, arbitration and rewarding success. The article also looks at the use of digital technologies in performance management.

You will need to be logged-in to the website to access this article.

Featured book

Performance management
(Kogan Page, 2014)
Explores the key aspects of managing performance and how performance management can best be used to support organisations in achievement of their goals.

To borrow this book please contact the Library.



The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users. If you are unable to access an eBook, please see our Help and support advice or contact library@icaew.com.

Balanced Scorecard Diagnostics : Maintaining Maximum Performance

A step-by-step guide to analysing the effectiveness of an organisation's balanced scorecard and ensuring it is operating at maximum performance.

Building strategy and performance through time: the critical path

Aims to help managers quickly understand the underlying causes of strategic challenges so that they can take action to improve performance.

Business intelligence: making decisions through data analytics

A guide on how to apply data warehousing and data analytics to support business decision making.

Showing 3 of 23 items

Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The Library provides access to leading business, finance and management journals. These journals are available to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use.

Jumping into project management

Five powerful tips for new project managers faced with fresh teams and uncertain authority.

Business intelligence tomorrow... and what it means for today

An update on developments in business intelligence, including natural language search and augmented analytics.

How modern business intelligence shapes up big data

The article discusses the evolution and changes of business analytics and business intelligence (BI) in the U.S. The topics discussed include the evolution of BI strategies amidst big data, the changes made by organizations and companies in their BI tool options, and ways on how they set up BI in their technical architectures and teams..

Showing 3 of 88 items

Useful links

BPM Partners
A professional services firm that focuses on business performance management (BPM) solutions. Information includes newsletter, articles, white papers, and vendor guides. BPM Partners are the authors of the BPM Software Buyers Guide published in Business Finance magazine.

International Society for Performance Improvement
The ISPI website includes a wealth of information, including the full text of its online magazine PerformanceXpress and a useful online bookstore focusing on specialist titles in this area.

Measurement International
Website developed to promote the creator's books on performance management, with the option to view the table of contents for each title and download a selection of white papers in PDF format as part of the Perspectives Series.

Performance Management Network
Online network for management professionals which includes a resource centre packed with useful articles and contributions from members.

Centre for Business Performance
Research centre from the Cranfield School of Management which designs and implements business performance tools.

Atom Content Marketing guides

To find out how you can borrow books from the Library please see our guide to book loans.

You can obtain copies of articles or extracts of books and reports by post, fax or email through our document supply service.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by web chat or by email at library@icaew.com.

ICAEW accepts no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them. Please see the full copyright and disclaimer notice.