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Video conferencing and remote collaboration tools

As working from home becomes the norm during the coronavirus COVID-19 crisis, employees, colleagues and clients need online tools to to communicate effectively and collaborate remotely. This page collects ICAEW insights and externally-produced resources on the apps and software available and tips for best practice.

ICAEW insights

Choosing your platform

COVID-19: Ultimate Guide to Free Video Conferencing & Collaboration

Rebekah Carter UC Today 16-03-2020

Companies that do not have the budget set aside for the move into video conferencing can now take advantage of free versions being offered in response to the coronavirus crisis. This article provides a handy round up of the premium tools being offered for free by the market leaders in video conferencing.

Getting started

What It Takes to Run a Great Virtual Meeting

Bob Frisch, Cary Greene Harvard Business Review 05-03-2020

Harvard Business Review provide a 12 step guide to help you run virtual meetings more effectively, using basic meeting best practices and easy-to-use, inexpensive technology. Harvard Business Review has made all its coronavirus coverage free for readers and the full section of articles can be accessed through its Insights hub.

The do’s and don’ts of video conferencing

Aliya Chaudhry The Verge 19-03-2020

The coronavirus crisis has left many firms struggling to adapt to video conferencing, especially when it is combined withe challenge of whole teams now working remotely. Aliya Chaudhry provides a straightforward guide to the do’s and don’ts of video conferencing.

Handling client meetings remotely

New service delivery models

Scottish Council for Voluntary Organisations 23-03-2020

This guide by the SCVO was intended to help voluntary sector organisations shift their service delivery into digital and remote channels, with many principles that would apply equally well to small businesses and practices. Further guidance at SCVO's Third Sector Information Hub.


Some practices may be looking to share screens with their clients and there are a range of remote desktop access solutions that can help, for example:

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