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Events booking FAQs.

Have a question about how to book and/or pay for an event? Below are the answers to the questions we get asked the most about making a booking.

Account information

How do I create an account?

If you are an ICAEW member you will already have an account. Please use the ‘Forgotten Password’ facility to re-gain access.

If you are not an ICAEW member and have not booked an event before you will need to ‘Create an Account’. Please note that any fields with a red star (*) are compulsory and you will need to include a registered address if you wish to book onto chargeable events.

Once completed, you will receive an email to the address that you have registered with confirming your registration.

Note: You will only be able to use one email address per account, so you may need to perform a password reset if your email address is already in use.

How do I make changes to my account?

To update your account information, please log into your account via www.icaew.com. Click ‘My Account’ at the top of the page and select ‘Edit My Details’. One you have made the necessary changes on both pages, click ‘Submit’ to save your changes.

These changes can take up to 24 hour to take effect.

In the unlikely event the changes have not saved, please contact the events information team via events@icaew.com so that we can ensure your account is up to date.

Username/Password

I have forgotten my password. How can I log into my ICAEW account?

If you cannot remember your password, you can reset it online using either ‘Reset by Email’ or the ‘Reset Online’ option.

If you choose to ‘Reset by Email’ and do not receive a link within 15 minutes, you should check that the email address you are using is the same one you registered with ICAEW. If you have a new email or do not have access to your registered email address, you will need to contact us so that we can update your records.

If your email is the same as the one you registered with, then it may be that the password reset email has got caught in your spam filters.

I have forgotten my username. How can I log into my ICAEW account?

If you cannot remember your username, you can send it to your registered email address.

If you do not receive an email within 15 minutes, you should check that the email address you are using is the same one you registered with ICAEW. If you have a new email or do not have access to your registered email address, you will need to contact us so that we can update your records.

If your email is the same as the one you registered with, then it may be that the username reminder got caught in your spam filters.

Note: Your username is typically the same as your record number, or the username you chose during registration.

How do I make changes to my account?

To update your account/member information please contact records@icaew.com and copy in events@icaew.com so that we can ensure that the Events system is also updated.

I am a member of another membership body – am I entitled to attend events at the same rate as an ICAEW member? And if so how do I go about arranging this?

Members of the Global Accounting Alliance are eligible to pay ICAEW member rates.

Please contact the events team to inform us if you are a Global Accounting Alliance member so that we can update your account. Once your account has been updated you should automatically be charged the ICAEW rate once you are logged in to your account.

Click here to see whether your body is part of the Global Accounting Alliance.

Event bookings and payment

How do I book an event?

Log into your account on icaew.com/events and find the event that you want on the events listing page. You can use the search bar or filter tool to help you find the event you wish to book onto.

Once you have found the event, click on the title to be taken to the details page. Scroll to the bottom of the webpage to add the delegate(s) onto the event.

If you have booked the delegate onto the event before, select the delegate name under ‘Saved Delegates’.

If you need to book an ICAEW member or a delegate who has booked with us before, please use the ‘Search Registered User’ tab.

The page will refresh and present you with some tick box options. Please identify any dietary or access restrictions before proceeding to click ‘Add to Basket’.

A pop-up box will appear providing you two options to select from - ‘Book More’ or ‘Checkout’. Click ‘Book More’ to repeat the same process or ‘Checkout‘ to complete the booking.

How do I make a booking on behalf of other delegates?

Yes. When you are selecting delegate(s) during the booking process, you will be able to choose one of three options:

  1. Saved Delegates – Select a delegate already associated with your account.
  2. Search Registered Users – You will need to know their delegate number and either their surname or their registered email address to use this function.
  3. Add new delegate – If a user’s email address is already registered then you won’t be able to add them as a new delegate and will need to use the ‘Search Registered User’ tab. If the delegate is an ICAEW member or has booked with us before, do not use this option.

Note: Only the account holder can make amendments to the booking.

How do I make a group booking? (e.g. for dinners)

Once logged in, select the event you wish to book.

Click the ‘Group/Company’ button and select how many places you require.

Click the ‘Add to Basket’ button, then ‘Checkout’ and proceed to completing the booking process.

This option will not be available for all events. In such cases please refer to the guidance on ‘Can I book on behalf of other people’.

Note: Only the account holder can make amendments to a group booking.

How do I pay for an event booking?

Standard payment is via credit card online through WorldPay.

How can I book an event by making a BACs payment?

When sending in a BACs payment for a course booking, firstly please add all of your course bookings to your basket by going to events.icaew.com. Once you have done this, please then make your BACs payment ensuring that your seven digit record number is included for all payment references as per this example: “EVT1234567”.

ICAEW's bank details are as follows:
Name: National Westminster Bank Plc, Milton Keynes
Sort code: 60 14 55
Account number: 82278237
Account name: ICAEW Treasury Account
Swift code: NWBKGB2L
International Banking Number: GB46 NWBK 60 14 55 82 27 82 37
VAT Registration Number: GB245788911

Please note that your booking is not confirmed until your BACs payment has been received and processed. You will receive a booking confirmation and VAT invoice by email once this has been done.

How do I pay for an event booking by invoice?

Invoicing is only available at the discretion of Events Management and must meet the minimum spend requirement of:

  • ICAEW members and member firms £1000 + VAT
  • Non-ICAEW registered firms £5,000.00 + VAT

If your company is not on our finance system, we will email you a ‘New Client Form’ to complete before we can invoice you. Payment terms are effective immediately and the balance will need to be made within five working days from receipt of the invoice from ICAEW. If payment has not been paid within this period your booking will be cancelled and you will need to re-book using a different payment method.

Please send an email to events.information@icaew.com with the following information:

  • Event name and date
  • Full name and ICAEW membership number (if applicable). For non-ICAEW members we will need the delegates individual email address.
  • Purchase order number or an email from an authorised person. This has to include:
  1. Company name to invoice
  2. Company/invoice address
  3. Accounts payable contact
  4. Accounts payable phone number
  5. Email address of where to send the invoice
  6. Payment reference/PO number

Bookings will be confirmed on receipt of invoice payment and provided the above process has been followed.

How can I book an event by sending in a cheque for payment?

When sending in a cheque payment for a course booking, firstly please add all of your course bookings to your basket by going to events.icaew.com. Once you have done this, please then post your cheque to us ensuring that your seven digit record number is included for all payment references as per this example: “EVT1234567”.

Our postal address for cheques is as follows:

ICAEW Finance, PO Box 6173, Milton Keynes, MK10 1TW

Please note that your booking is not confirmed until your cheque has been received and processed. You will receive a booking confirmation and VAT invoice by email once this has been done.

Season passes and discount codes

What is a season pass and how does it work?

A season pass allows you to pre-purchase a set number of tickets for specific events. Once you purchase a season pass you will be emailed with a link to activate it.

You will be able to add the season pass code at the payment stage of the booking process and it will count as payment on the relevant events. You do not need to book all tickets on your season pass at the same time. Please see the individual season pass webpages for specific information and to purchase your season pass:

Note: Season passes must be bought and activated before being used towards a booking and must be applied in the ‘Season pass’ box on the checkout page.

Season Passes are currently available for selected CPD/Academy courses in Worcester, Lincoln and Beds, Bucks and Herts.

What is a discount code and how does it work?

You may be given a discount code to apply against a specific event, either by the event organiser or from the Faculty or Community that you belong to.

Discount codes need to be applied in the ‘Promotions and coupon codes’ box on the checkout page of the booking.

Note: Discount codes may have an expiry date and be capped depending on the type of discount.

Troubleshooting

I am logged in but I cannot book onto a chargeable event

Your account will need to include a registered address to enable you to book onto chargeable events.

Click the red ‘Log In’ button at the top of the icaew.com/events page and select ‘Account’, followed by ‘My Account’. Once the page refreshes, click ‘My addresses’ to ensure we have an address on file for you.

These changes can take up to 24 hour to take effect.

In the unlikely event the changes have not saved, please contact the events information team via events.information@icaew.com so that we can ensure your account is up to date.

When I click a link, it takes me back to the home page, why?

In the past, we have found that clearing cache, cookies and web history from your web browser may resolve any web-based navigation or loading issues. If this fails, please try the same process on another web browser such as Firefox, Google Chrome or Internet Explorer. Please ensure all browser proxy settings are correct.

Should you require further assistance please contact your IT operator.

What is the difference between event types

Academy CPD courses – What can I expect?'

Facilitated by leading subject matter experts, these professional development courses are highly interactive and covers topic areas in depth. Equipping delegates with practical skills, not just the theory, which are immediately applicable to the workplace to transform the way you operate. Delegate places are limited to ensure you to get the most out of your learning and training. Course lengths range from half a day to three days.

Benefits include: CPD contribution. Specialised in applied-training. Gain immediately-applicable skills. Variety of dates and locations to choose from.

Conferences – What can I expect?

The perfect opportunity to hear and discuss technical updates, thought leadership, personal development and topical debate sessions. Conference length tend to be greater, ranging between one to four days in length. Open to a large number of delegates, offering a variety of speakers and exhibitors to be involved at any given conference.

Benefits include: CPD contribution. Networking. Annual update.

Dinners and Awards what can I expect

A gathering for delegates across a wide variety of sectors to meet and listen to eminent speakers. Additional entertainment is often provided. These events can be either formal or informal. May or may not be invite only.Event length typically ranges between three and six hours long and capacity can vary between small groups or large groups.

Benefits includes: Networking. Recognition. Insight from eminent speakers.

Essentials CPD Roadshows – What can I expect?

Designed for busy accountants' to enhance their technical know-how and to keep them up to date with the latest topical issues. Delivered locally in a seminar format and are typically 3 hours long.

Covers: audit and assurance, tax, financial reporting, charity and business.

Benefits include: CPD contribution, local, practical insights from eminent speakers.

 

Exhibitions and Fairs – What can I expect?

The perfect opportunity to hear and understand a variety of technical updates, thought leadership, personal development and topical debate sessions. Exhibition lengths can range between one to four days and are open to a large number of delegates, offering a variety of speakers and networking opportunities.

Benefits include: CPD contribution. Networking. Meet suppliers and see demonstrations from a variety of sectors.

Lectures – What can I expect?

Aimed at providing detailed topical discussions by high profile speakers. Lectures tend to be held in an informal environment. Discussion often last for several hours, accommodating large groups of individuals.

Benefits includes: Networking. Insight from eminent speakers. Free or low costing.

Panels – What can I expect?

Aimed at providing detailed topical discussions by high profile speakers. Lectures tend to be held in an informal environment. Discussion often last for several hours, accommodating large groups of individuals.

Benefits includes: Networking. Insight from eminent speakers. Free or low costing.

Round tables – What can I expect?

Designed as small structured decision groups. These events enable delegate to contribute and debate ideas and information. Often invite only. Group discussions typically last several hours with limited invitations being offered.

Benefits includes: Free or low costing. Exclusive forum to hear about new advancements and innovation in your field.

Seminars – What can I expect?

Designed to bring delegates up to speed on the latest technical and regulatory developments within a specific sector. Seminars average between half a day to a full day, sometimes evenings, with availability being limited to enable individuals to have more interaction with the speaker(s).

Benefits includes: CPD contribution. Variety of dates and locations.

Socials and Networking – What can I expect?

Often held in an informal environment, socials and networking events allow delegates to meet peers and colleagues whilst listening to speakers on a given topic.The events are usually several hours long and typically house a larger group of individuals.

Benefits includes: Networking.

Webinars – What can I expect?

A digital learning platform enabling individuals to develop their understanding on certain topics from the convenience of their computer or other technical device. Webinars range from 20 minutes to two hours in length and there is not limit on how many delegates to book on.

Benefits include: CPD contribution. Convenient with limited time away from the office. Free or low costing. Accessible internationally.

Workshops – What can I expect?

Designed to bring delegates up to speed on the latest technical and regulatory developments within a specific sector. These events can involve theory and practical work. Delegates may be encouraged work individually or within a group to discuss ideas and build networking skills.Group sizes can vary between small groups or large groups with workshops lasting an average of three hours.

Benefits includes: Free or low costing. Exclusive forum to hear about new advancements and innovation in your field.

Pricing query

I am a member of the Global Accounting Alliance. Am I entitled to attend events at the same rate as an ICAEW member?

Members of the Global Accounting Alliance (GAA) are eligible to pay ICAEW member rates.

If you are a GAA member and have not booked with us before, please contact the events information team to ensure your account is updated accordingly. Once your account has been updated you should automatically be charged the ICAEW rate. Please ensure you are logged into your online account to ensure the correct rate is being charged.

Check whether your body is part of the GAA.

I think I am being charged the wrong amount, what should I do?

The amount you are charged is based on your membership level. Please make sure you are logged into your account before booking an event to ensure the correct rate is being charged.

If you have been sent a discount code you will need to add this at the payment stage of the booking process. Please see guidance on ‘What is a discount code and how does it work?’ for more information.

If you believe you are being charged the wrong rate, please contact the events information team on +44(0) 1908 248 159 or email events.information@icaew.com.

Booking confirmations

I haven’t received a/can’t find my booking confirmation.

Please log in to your account and make sure the booking is no longer in your basket. If it is, please complete the booking process.

If your basket is empty, please call the events information team on +44(0) 1908 248 159 or email events.information@icaew.com who will be able to check your account.

Note: Only the account holder will receive the confirmation email. Any participants booked on by the account holder will not receive a confirmation email.

Cancellations, transfers and refunds

I need to cancel my booking, can I have a refund?

Refunds are dependent on the timing or circumstances surrounding the cancellation, please see our T&C’s for more details.

I can no longer attend the event, can I send someone else to attend in my place?

If you can no longer attend an event, you can transfer your place to another individual. Places can be transferred at any time up to and including the day of the event.

An additional charge may be applicable if the new attendee is not entitled to the same rate. Please contact the events information team to arrange the transfer and to make any additional payment.

Note: Should the new attendee need to make any amendments to the booking, we will require the original attendant to confirm the changes.

Prompt Payment Reward

What is the Prompt Payment Reward?

If you are an ICAEW member, you may be eligible for the Prompt Payment Reward.

Members who renew their membership and complete their annual CPD declaration on or before 1 January 2019 will be eligible. The Prompt Payment reward offers members a 10% discount code to use against one Academy professional development course of their choosing.

Where will I find my discount code?
Provided you have declared your annual CPD declaration and have renewed your membership subscription by 1 January 2019, we will send you a unique discount code to your registered email address within 14 working days.
It won’t accept my discount code. Why?

The Prompt Payment Reward discount can only be applied against a single 2018/2019 Academy course; labelled Academy CPD courses under ‘Type of Event’. Your unique code will not be recognised on any other type of event.

Note: Your unique code must be used by 31 March 2019. After this date the code will expire.

I didn’t receive my discount code.

If you believe you are eligible but did not receive your unique discount code, and you would like to attend one of our Academy CPD courses at the 10% discounted rate, please contact our Events Information team on +44 (0) 1908 248159 or email events.information@icaew.com with the title of the academy event you wish to attend and your membership number.

Am I eligible for the Prompt Payment Reward?

Provided you declare your annual CPD declaration and renew your membership subscription by 1 January, you will be eligible for the Prompt Payment Reward.

Those on a direct debit will still be eligible to receive their unique discount code provided payment is successfully collected in January and CPD has been declared by 1 January. If you need to update your direct debit details, you can download a PDF version of the form and email the completed document to fin@icaew.com.

If your employer pays your subscription, you may still be eligible to receive a 10% discount on Academy courses. Any payment made by your employer must be received on or before 1 January in order for staff members in the scheme to be eligible for the discount. Your annual CPD declaration must also be completed on or before 1 January.

Please note that you are responsible for ensuring your membership is renewed annually, not your employer.


Webinars

I haven’t received the webinar access link

Your booking confirmation which contains the access link is sent to the email address that is registered on your account. Please check your spam folder.

If you have not received the link within 24 hours of booking, please call the events information team on +44(0) 1908 248 159 or email events.information@icaew.com.

I am unable to attend the webinar, will a recording be available?

Most of our webinars are recorded and available on demand following the live broadcast. An email will be sent to all delegates booked for the webinar within 24 hours of the live broadcast.

Alternatively, if the webinar was from one of the Faculties or Communities that you are a subscriber of, then you can access the recording by visiting www.icaew.com. Please ensure you are logged in before selecting ‘Groups and Networks’, followed by the Faculty or Community you are a subscriber of. The technical resources page associated with your subscription will usually display a ‘Webinar and Videos’ section for you to access.

Which internet browsers and operating systems can I use to watch webinars?

The following is a list of browsers and operating systems that support our webinars.

For PCs running Windows 7 or newer:

  • Google Chrome v58+
  • Mozilla Firefox v53+
  • Microsoft Edge Browser v38+
  • Microsoft Internet Explorer 11*

For Macs running Mac OS 10.10 or newer:

  • Google Chrome v56+
  • Mozilla Firefox v53+
  • Safari v10.1+

iOS, Android smartphones and tablets are also supported. Please ensure you are using the most up to date version:

Android 6.x (Chrome Browser Only)
Apple iOs (Safari Browser Only)

For older operating systems and browsers that are also compatible:
Windows XP – Internet Explorer 6+ or Firefox 3.x
Windows Vista – Internet Explorer 6+ or Firefox 3.x
Ubuntu Linux 8.x - Firefox 3.x
Mac OS 10.5.x - Firefox 3.x or Safari 3.1.2

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event. Please ensure cookies and JavaScript are enabled and that you are using Flash Player version 9.0.115+.

Internet Connection: Before you access the event, you should ensure that your browser is configured to stream media. For webinars you will need a minimum internet connection of 800 Kbps for an optimal experience.

What time zone applies to the webinar times listed?

All webinars are set to GMT unless otherwise stated.

We appreciate this isn’t suitable to everyone, so to make the process as flexible as possible, all those who book onto a webinar will be sent the recording after the webinar has taken place.

I have the link to the webinar but it is not accepting my email address to login?

Please contact the events information team on +44(0) 1908 248 159 or email events.information@icaew.com for assistance.

If the problem cannot be resolved via email or over the telephone, we will ensure that you are sent a link to the recording after the webinar has taken place.